1. Hold down the Ctrl and Shift keys together, then press the Delete key. This will bring up a pop-up box. This will bring up a pop-up box.

  2. Click on the down facing chevron next to Details. This will open more options in the pop-up box.

  3. Ensure that the Browsing & Download History, Cookies, and Cache options are checked.

  4. In the Time Range to Clear, select Everything

  5. Click on the Clear Now button

  6. Once cookies and files are cleared, close the window.

  7. Open a new window and access the log-in page directly without using a bookmark or favorite.