- Hold down the Ctrl and Shift keys together, then press the Delete key. This will bring up a pop-up box. This will bring up a pop-up box.
- Click on the down facing chevron next to Details. This will open more options in the pop-up box.
- Ensure that the Browsing & Download History, Cookies, and Cache options are checked.
- In the Time Range to Clear, select Everything
- Click on the Clear Now button
- Once cookies and files are cleared, close the window.
- Open a new window and access the log-in page directly without using a bookmark or favorite.