Please click here to submit a request for support for the following:

 

If you are a DES employee seeking IT Support during business hours,
please contact DES IT Support 4U.

Business Hours:

Monday - Friday / 7:00am - 5:30pm

Phone: 360.407.2244
Email: desitsupport4u@des.wa.gov

Web: desitsupport4u.des.wa.gov

 

If you need to reach DES IT Support 4U after hours, please call:

After Business Hours:

Monday - Friday / 5:30pm -7:00am
Saturday - Sunday / 24 Hours

Phone: 1.855.442.4848 (IT4U)

 

After hours IT Support is provided by DES IT Support 4U. If a call comes in after-hours, the IT4U staff member on call will gather information and process the call. A ticket will be created and if your ticket needs to be escalated, IT4U will contact the appropriate ETS staff immediately.

Please Note: If you need an immediate response, please call the after-hours number. If you put in a ticket or send an email to DES IT Support 4U, you may not receive an immediate response. The IT4U ticket queue is not monitored continually during after-hours.

 

WHEN SHOULD I CALL THE ETS AFTER HOURS PHONE?

  • Trouble logging on to your PC
  • Trouble connecting to VPN
  • You opened a suspicious email or attachment
  • A system/application is down that you normally connect to
  • You have an immediate work stoppage

AFTER HOURS SUPPORT INFORMATION NEEDED:

To help us better route your after-hours ticket and provide you with the assistance you need, please share the following information in the ticket or during the phone call with technical staff. 

  • Is your PC down causing you a critical work stoppage?
  • Do you know if multiple DES users affected by the issue?
  • What vital service/application is down or unavailable for you?
  • What is the best number and time to reach you?