1. Click on All Users shortcut in the left-hand navigation

  2. Enter the end-user’s name in the white search box under the word Users

  3. Click on their name

  4. Click on their name in the right hand slide out box (blue text at the top)

  5. Click on Personal

  6. Click on User Account and Personal Details

Any field that is not grayed out you are able to update.  Update the fields you wish to change. 

Note:  if the end-user has an elevated role, it will change them back down to the Learner Role and you will have to re-elevate that role.