You are able to do this yourself as an admin in your domain.  Here's how:

  1. Click on All Users shortcut in the left-hand navigation

  2. Search for User in the white box under the word users

  3. Click on their name

  4. Click on their name again in the slide out box (blue text at the top)

  5. Click on Personal

  6. Click on User Account and Personal Details

  7. Change the User Security Role to desired elevated role i.e.; ENT_Agency Admin

Important Note: If your new administrator is going to be managing learners for your agency then you are also going to want to select ‘Can view domain users’ located on the User Account and Personal Details in the Learning Center. 

See job Aid: LC - How to update permissions to view User Profiles