Office 365 provides a mechanism of filtering out junk email and phishing email. This system learns over time to improve the quality of junk and phishing email filtering and reduce the occurrence of legitimate email being mistakenly directed to the junk email folder.
WHAT'S JUNK EMAIL?
Junk email messages are typically referred to as spam. These are messages that you don't want to receive that may be advertising products you don't use or find offensive.
WHAT'S PHISHING?
Phishing is the practice of luring you into disclosing personal information, such as bank account numbers and passwords. Often phishing messages look legitimate but have deceptive links leading to fake sites.
JUNK EMAIL HANDLING
Outlook provides a Junk Mail folder as shown in the screenshot below. When email is received that is suspected to be junk email, it is automatically moved to the “Junk Email” folder. The contents of this folder are deleted every 30 days.
On occasion, valid email may end up in the “Junk Email” folder. In order to mark the email as valid and not junk email, click on the “Report Message” button, as shown below, and choose “Not Junk”. This will move the email from the “Junk Email” folder to the “Inbox” folder.
Note: If this option is grayed out in Outlook, you will need Office 365 Pro Plus, which is being rolled out at a later date.
As a workaround, manually move the email to the “Inbox” folder, open the email, and use the “Report Message” button to mark the email as not junk. This will ensure this type of email is not incorrectly moved to the “Junk Email” folder incorrectly in the future.
DO NOT report emails from your Junk folder to DES IT Support. If the mail is in your Junk folder, it is going where it is supposed to. The Junk folder will be managed by the user.
REPORTING SUSPICIOUS EMAILS
Occasionally, you may receive an email you suspect is a phishing email seeking to trick you into providing personal information such as email credentials. In such a scenario, use the “Report Message” button to identify it as a phishing email, then delete the email. A report goes to Microsoft to improve the quality of phishing email detection.
Note: If this option is grayed out in Outlook, you will need Office 365 Pro Plus, which is being rolled out at a later date.
As a workaround, manually move the email to the “Inbox” folder, open the email, and use the “Report Message” button to mark the email as “Phishing”.