Office 365 provides a mechanism to automatically filtering out junk email and phishing email. This system learns over time to improve the quality of junk and phishing email filtering and reduce the occurrence of legitimate email being mistakenly directed to the junk email folder.
WHAT'S JUNK EMAIL?
Junk email messages are typically referred to as spam. These are messages that you don't want to receive that may be advertising products you don't use or find offensive.
WHAT'S PHISHING?
Phishing is the practice of luring you into disclosing personal information, such as bank account numbers and passwords. Often phishing messages look legitimate but have deceptive links leading to fake sites. For more information, check out this page: Don’t Take the Bait: How You Can Spot a Phish – Washington State DES.
JUNK EMAIL HANDLING
Outlook provides a Junk Mail folder as shown in the screenshot below. When email is received that is suspected to be junk email, it is automatically moved to the “Junk Email” folder. The contents of this folder are retained for two years unless you manually move or delete them.
On occasion, valid email may end up in the “Junk Email” folder. To mark the email as valid and not a junk email, select the email and click on the “Report Message” button, as shown below, and choose “Not Junk”. This will move the email from the “Junk Email” folder to the “Inbox” folder.
DO NOT report emails from your Junk folder to DES IT Support. If the mail is in your Junk folder, it is going where it is supposed to.
REPORTING SUSPICIOUS EMAILS
Occasionally, you may receive an email you suspect is a phishing email seeking to trick you into providing personal information such as email credentials. In such a scenario, use the “Report Message” button to identify it as a phishing email, then delete the email. A report goes to Microsoft to improve the quality of phishing email detection.