For an Account Password that has NOT Expired, follow the directions below. If you are getting a message from BIG-IP (like the screenshot below), click here to follow those instructions.
Passwords must be at least 8 characters long, include 1 number, 1 special character, upper- and lower-case characters. If you get an error when changing the password, it may be that it does not meet the complexity requirements. The same password can be used again after 5 cycles.
**Note - You will receive a notice 2 weeks before your password expires that it is going to expire. If you do not restart your PC within the 2 weeks, you may not see the notification. We recommend you restart your PC at least once a week.
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Using Big-IP, confirm you are connected to the State Government Network (SGN) with VPN.
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Press CTRL+ALT+DEL to open the Change Password menu. You will not be able to view these instructions once you press CTRL-ALT-DEL so you may want to review steps 2-6 before proceeding.
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Click on Change a password
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Enter your current account password in box 1, then enter the new password in box 2 and confirm the new password in box 3. Click on the right arrow (step 4 in the diagram below) to finish the password change.
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You will get a pop up that says Changing Password and when it is done, it will let you know your password has been changed and to click OK. Click OK.
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You will be returned to the desktop main screen. DO NOT sign out of your computer yet.
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Find the icon located on your Desktop called PWD-Sync and double click on it.
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In the Windows PowerShell credential request window, confirm the User name is correct and enter your new password in the Password box. Then click OK.
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If you receive a Pop-Up with RED writing in it and it opens and closes quickly, you did NOT enter your new password correctly and you will need to enter it again (Return to step 7).
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If you have entered your new password correctly, you will receive a message that says, "Password updated.", similar to the screenshot below:
- Press CTRL+ALT+DEL and choose Lock.
- Sign back in with your new password.