Chrome
- Hold down CNTRL+SHFT+DEL keys together. This will open a dialog box.
- Ensure the drop down says All time
- Check the following options
- Browsing history
- Download history
- Cached images and files
- Cookies and other site data
- In the pop-up box, click Clear Data.
5. Once cookies and files are cleared, close the browser and restart it.
6. Open a new window and access the login page directly by typing in the URL: https://sowa.sumtotal.host. Do not use a bookmark or favorite.
FireFox
- Hold down CNTRL+SHFT+DEL keys together. This will open a dialog box.
- Click on the down facing chevron next to Details. This will open more options in the pop-up box.
- Ensure that Everything is selected for time time range
- Check the following options
- Browsing & Download History
- Cookies
- Cache
- Click Clear Now
- Once cookies and files are cleared, close the browser and restart it.
- Open a new window and access the login page directly by typing in the URL: https://sowa.sumtotal.host. Do not use a bookmark or favorite.
Internet Explorer
- Hold down CNTRL+SHFT+DEL keys together. This will open a dialog box.
- Check the following options
- Preserve Favorites website data
- Temporary Internet files and website files
- Cookies and website data
- History
- Click Delete
- Once cookies and files are cleared, close the browser and restart it.
- Open a new window and access the login page directly by typing in the URL: https://sowa.sumtotal.host. Do not use a bookmark or favorite.