About DES Support

• Welcome to DES Support Center
• Tips for Submitting a Ticket to DES IT Support
• DES IT Support Contact Info
• Submit A Request for Assistance
• Shipping Guidelines for DES IT Equipment

Accounts & Passwords

• Activate My LinkedIn Learning Account
• Change DES Account Password (in the office)
• Change DES Account Password on VPN
• Changing Expired DES Account Password
• Changing Multi-Factor Authentication (MFA)
• Create A ZenDesk Account
See all 8 articles

Applications/Software

• DES Approved Free Software
• DES ETS Approved Licensed Software
• DES ETS Software Catalog
• DES IT4U Self Service Software Portal
• DES Non-Standard Software Requests
• HR Workflow Training Guide
See all 10 articles

• Software
  • Approved Non-standard Software Caveats

Browsers

• Accessing DES Intranet
• Change Default PDF Reader
• Clearing Cache in Edge
• Clearing Cache in FireFox
• Clearing Cache in Google Chrome
• Disable Browser Sync and Saved Passwords
See all 8 articles

Computer Support

• Capture A Screen Image or Take A Screenshot
• Change Default Programs in Windows 10
• Change My Bitlocker PIN
• Connect to a Remote PC or VM
• Create a Desktop Shortcut for a File or Folder
• Enable & Use Panes in File Explorer
See all 10 articles

Electronic Signature

• Create a Digital Signature in Adobe
• Electronic Signatures Policy FAQs

ETS Tech Talks

• Artificial Intelligence (AI)
• Security in the World Today
• ETS Tech Talks (DES Only)

Everbridge

• Capitol Campus Emergency Alerts
• Everbridge - Setting App up on an iOS Device
• Everbridge - Single Sign On (SSO) Instructions
• Setting Everbridge App up on an Android Device

Files & Folders

• Accessing your OneDrive
• Backing Up/Restoring Internet Favorites
• Customize Windows Explorer
• Request Access to Network Files or Folders
• Set up Initial OneDrive Sync - Onsite

Office Suite

• Converting Text Documents to Excel Spreadsheets
• Excel Transpose a Column to Row
• MS Office Pro Plus Tips and Tricks
• Why Can't I Find My Toolbars At The Top of My Office Application?

Outlook

• How to Manage DL Members in Outlook
• Outlook Addin Repeatedly Disappears or is Disabled by Outlook
• Enable Inclusive Language with Spelling/Grammar Check in Outlook
• Delay or Schedule an Email to be Sent
• Open a Shared Mailbox with Outlook 365 Web Client
• Prevent Email from being Forwarded
See all 34 articles

Phones

• AVAYA Phone Instructions
• Change iPhone Default Photo Format
• Connect to Wi-Fi on your iPhone
• Connecting to a Mobile Phone Hotspot
• Forget A Wireless Network on my iPhone
• Guidance for Using a DES Issued Mobile Device
See all 24 articles

Printing

• Connect to a Shared Dymo Printer
• Customizing Your Print Job
• Printing FAQ
• Register Your Badge
• Release a Print Job
• Retrieving Fax Jobs
See all 10 articles

Records Retention and IT Security

• IT Security
  • DES Data Categorization
  • DES Guidance for the Use of Generative AI (Artificial Intelligence)
  • Don’t Take the Bait: How You Can Spot a Phish
• Records Retention
  • Applying (or changing) a retention label to all files in a Channel
  • Backups and Records Retention
  • Common records and their retention labels in SharePoint and Teams
  • File Naming Conventions
  • Folder Guidelines
  See all 20 articles

Remote Work

• Connect to a Wireless Network
• Connecting to VPN with my State Issued Laptop
• Delete a Wireless Network Profile in Windows 10
• DES Approved IT Equipment List
• Setup and Use My VPN Soft Token
• Teleworking - Tips for Using VPN
See all 9 articles

SharePoint

• Restoring a Deleted File from SharePoint Online
• Applying or Changing a retention label to a Document Library
• Applying or changing a retention label to a SharePoint file or folder
• SharePoint Online – Share site via the Share button
• SharePoint Online – Share site via “Share site only”
• SharePoint Online – Adding Guest Users via Site Permissions
See all 8 articles

Teams

• Apps (Planner, Forms etc.)
  • Microsoft Approvals in Teams
  • Microsoft Milestones in Teams
  • Microsoft Planner in Teams
• Channels/Collaboration
  • Add Your Status in Outlook using Teams 
  • Connect to M365 – Without Using VPN
  • How to add and edit Content to a Team
  • How to Add Channels to Teams
  • How to Add or Remove Members
  See all 12 articles
• Chat
  • Add a Profile Picture in Teams & Outlook
  • Retain Teams Chats for More Than Seven Days
  • Using Teams Chat
• Meetings
  • Disable Teams Meetings Automatically Adding to Meeting Invites
  • Using Whiteboard in Teams
  • Annotations in Teams Meetings
  • Scheduling Teams Webinars
  • Start an Instant Meeting in Teams
  See all 15 articles
• Teams Record Retention
  • Applying or changing a retention label to a Teams file or folder
  • Applying or changing a retention label to all Files in a Team Site
  • Common Meeting Types and Their Retention Requirements and Labels
  • Retention in Teams: An Overview
  • Setting Up Columns in Teams Files

Zendesk Agents

• DES Zendesk Ticket SLAs & Priorities
• DES Zendesk Agent Guide
• Using Side Conversations in Zendesk
• Agent Workspace Ticket Overview

Zoom

• FAQ-Transitioning from Zoom to Teams
• Join a Zoom Meeting without an Account
• Zoom - Access & Download Your Recordings
• Zoom - How to Log in to DES Zoom with Single Sign-On