Technical Help

Microsoft 365 (Online Exchange, Sharepoint, Teams)

• Accessing Outlook from a Web Browser
• Accessing your Archived Emails
• Applying Retention Labels to Individual Email
• Applying Retention Labels to Sent Email
• Email Retention Labels
• Email Retention Tips
See all 18 articles

Application Support

• Everbridge - Setting App up on an Android Device
• Everbridge - Setting App up on an iOS Device
• Everbridge - Single Sign On (SSO) Instructions
• Everbridge - Capitol Campus Emergency Alerts
• DES Data Categorization
• Submitting PAR/SAR and Employee Action Request with HR Workflow
See all 9 articles

Computers / Accessories / Printing

• Changing Your Account Password on VPN
• Security Updates & Tips
• ​What to do if you get a suspicious email
• Browser Passwords - Disable Sync and Saved Passwords
• DES Workstation Patching
• Telework - DES Equipment List
See all 33 articles

Email / Calendar

• M365 - Open Shared Mailboxes in the Outlook App
• Don’t Take the Bait: How You Can Spot a Phish
• How Do I Add Contacts in Mobile.Wa.Gov
• How do I Create/Add Contacts in Outlook?
• Changing Multi-Factor Authentication (MFA) for Mobile.wa.gov (OWA)
• How Outlook Handles Zip Files
See all 35 articles

File / Folder Access

• Backing Up Desktop Files & Internet Favorites
• Map a Network Drive
• Contacting Statewide Payee Help Desk
• How Do I Check to See if My Sync is Broken?
• How Do I Request Access to Network Files or Folders?

Getting Connected (VPN, WiFi etc.)

• ZOOM - Cloud Recording Settings/Options
• ZOOM - Access & Download Your Recordings
• ZOOM - Starting a Cloud Recording
• Zoom - Private Chats Security Policy
• Zoom - Password Protected Meetings
• DES - Audio/Video Conferencing Information
See all 31 articles

Phone

• How to Get a Mobile Hotspot
• Using the Outlook Mobile App
• Saving Contacts with the Outlook Mobile App
• M365 - Setting Up the Authenticator App - State Issued Mobile Device
• M365 - Setting Up the Outlook App (State Issued Mobile Device)
• MDM - Set Up Automatic Replies on iPhone
See all 26 articles

Sharepoint / Website

• DES IT Support 4U – Using the Customer Portal
• How Do I Add/Upload Documents to a Library in SharePoint?
• In SharePoint, How Do I Check Out A File?
• In SharePoint, How Do I Check A File In?
• How Do I Request Permissions or Access to a SharePoint Site?
• How Can I Access a Sharepoint Site with my SAW Account?
See all 7 articles

Software

• Zoom - Passcode Requirements FAQ
• Zoom - DES Security Measures
• Connecting to Zoom for the First Time
• How Do I Activate My LinkedIn Learning Account
• What is Skype for Business and How Do I Request It?
• Skype for Business – Turn off Conversation History
See all 15 articles

Tip of the Month

• Zoom - Setup Calendar and Contact Integration
• SAW - Phishing Email Scam
• Google Chrome "Failed to Start"
• Add a Photo to your User Account
• HR Workflow Training Guide
• Locking Your Computer
See all 15 articles

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