Technical Help

Accounts and Passwords (Computer Login, Wi-Fi)

• Add a Photo to your User Account
• Browser Passwords - Disable Sync and Saved Passwords
• Change DES Account Password (in the office)
• Change DES Account Password on VPN
• Changing Expired DES Account Password
• Changing Multi-Factor Authentication (MFA) for Mobile.wa.gov (OWA)
See all 10 articles

Applications and Software (Requesting and Installing)

• Create a Digital Signature in Adobe
• DES Approved Free Software
• DES ETS Approved Licensed Software
• DES ETS Non-Standard Software Requests
• DES ETS Software Catalog
• DES IT4U Self Service Portal
See all 16 articles

Browsers (Edge, Firefox, Chrome)

• Accessing Outlook from a Web Browser
• Clearing Cache in Edge
• Clearing Cache in FireFox
• Clearing Cache in Google Chrome
• Clearing Cache in Internet Explorer
• Google Chrome "Failed to Start"
See all 9 articles

Computer Support

• Change Default Programs in Windows 10
• Create a Desktop Shortcut for a File or Folder
• DES Workstation Patching
• How Can I Capture A Screen Image or Take A Screenshot?
• How Do I Backup/Restore My Sticky Notes
• How Do I Change My Bitlocker PIN
See all 11 articles

DES IT Support4U Contact Information

• DES ETS After-Hours Process
• DES IT Support - After Hours IT Support Number

Email (Outlook, Vault, Calendar)

• Open a Shared Mailbox with Outlook 365 Web Client
• Prevent Email from being Forwarded - Office Pro+
• Prevent Email from being forwarded - Office 2016
• What is a Quarantined Email
• Sending Secure Mail
• Reading Secure Mail
See all 34 articles

File/Folder Access (File Explorer, DES DOC, Home Directory-I drive)

• Backing Up Desktop Files & Internet Favorites
• How Can I Pin, Remove, or Customize Quick Access in Windows Explorer?
• How Do I Re-Pin Files & Folder in File Explorer
• How Do I Request Access to Network Files or Folders?

M365 (Email/Outlook, Sharepoint, Teams, Office Pro Plus)

• Creating and Joining a Teams Meeting 
• Delay or Schedule an Email to be Sent
• Enable Inclusive Language with Spelling/Grammar Check in Outlook
• M365 Categories
• Switching from Zoom to Teams Meetings
• Teams Meetings and Chat
See all 8 articles

Meeting Tools (Meeting Owls, PolyCom, WebEx)

• Video Conferencing Tips (Skype/WebEx Meetings)

Office (Excel, Word, PowerPoint)

• Converting Text Documents to Excel 365 Spreadsheets
• How Can I Transpose Column to Row in Excel?
• Installing M365 Office ProPlus via Self Service Portal
• MS Office Pro Plus Tips and Tricks
• Why Can't I Find My Toolbars At The Top of My Office Application?

Phone (Mobile, Desk, Voicemail, MDM)

• Avaya Aura - Quick Reference Guide
• Avaya Desk Phone - Ring Settings
• AVAYA Phone Instructions
• Connect to Wi-Fi on your iPhone
• DES - Telephone Information
• How do I Email or Message Photos from my iPhone
See all 24 articles

Printing (Faxing, Plotters, Dymo)

• DES Only - How to Scan a Document to Email or Personal Folder
• FollowMe - FAQ
• FollowMe - How to Register Your Badge
• FollowMe - How to Release a Print Job
• FollowMe - How to Scan a Document to Email
• FollowMe - Send a Fax from Your Desktop
See all 10 articles

Records Retention

• Off-boarding Employees: Records Management
• Records Management Basics
• Text Message Retention

Remote Work (Telework, VPN, Getting Connected, WiFi)

• DES - Audio/Video Conferencing Information
• DES - VPN Information
• DES Approved IT Equipment List
• How Do I Connect to a Wireless Network?
• How Do I Connect to VPN with my State Issued Laptop?
• How Do I Delete a Wireless Network Profile in Windows 10?
See all 16 articles

Security

• DES Data Categorization
• Don’t Take the Bait: How You Can Spot a Phish
• Security Updates & Tips
• Take Control of Your Information Assets

Zoom

• How to Use Zoom Chat
• Zoom - Access & Download Your Recordings
• Zoom - Cloud Recording Settings/Options
• Zoom - Connecting to Zoom for the First Time
• Zoom - DES Security Measures
• Zoom - How Do I Update My DES Zoom Profile
See all 15 articles

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