Technical Help

Accounts and Passwords (Computer Login, Wi-Fi)

• Browser Passwords - Disable Sync and Saved Passwords
• Change DES Account Password (in the office)
• Change DES Account Password on VPN
• Changing Expired DES Account Password
• Changing Multi-Factor Authentication (MFA)
• Create A ZenDesk Account
See all 9 articles

Applications and Software (Requesting and Installing)

• Agent Workspace Ticket Overview
• Create a Digital Signature in Adobe
• DES Approved Free Software
• DES ETS Approved Licensed Software
• DES ETS Non-Standard Software Requests
• DES ETS Software Catalog
See all 17 articles

Browsers (Edge, Firefox, Chrome)

• Accessing Outlook from a Web Browser
• Clearing Cache in Edge
• Clearing Cache in FireFox
• Clearing Cache in Google Chrome
• Clearing Cache in Internet Explorer
• Google Chrome "Failed to Start"
See all 9 articles

Computer Support

• Change Default Programs in Windows 10
• Connect to a Remote PC or VM
• Create a Desktop Shortcut for a File or Folder
• DES Workstation Patching
• How Can I Capture A Screen Image or Take A Screenshot?
• How Do I Backup/Restore My Sticky Notes
See all 12 articles

DES IT Support4U Contact Information

• DES ETS After-Hours Process
• DES IT Support - After Hours IT Support Number

Email (Outlook, Calendar, Online Archive)

• Enable Inclusive Language with Spelling/Grammar Check in Outlook
• Delay or Schedule an Email to be Sent
• Open a Shared Mailbox with Outlook 365 Web Client
• Prevent Email from being Forwarded - Office Pro+
• Prevent Email from being forwarded - Office 2016
• What is a Quarantined Email
See all 36 articles

File/Folder Access (File Explorer, DES DOC, Home Directory-I drive)

• Backing Up Desktop Files & Internet Favorites
• How Can I Pin, Remove, or Customize Quick Access in Windows Explorer?
• How Do I Re-Pin Files & Folder in File Explorer
• How Do I Request Access to Network Files or Folders?

Office Pro Plus (Excel, Word, PowerPoint)

• Converting Text Documents to Excel 365 Spreadsheets
• How Can I Transpose Column to Row in Excel?
• Installing M365 Office ProPlus via Self Service Portal
• MS Office Pro Plus Tips and Tricks
• Why Can't I Find My Toolbars At The Top of My Office Application?

Phone (Mobile, Desk, Voicemail, MDM)

• Avaya Aura - Quick Reference Guide
• Avaya Desk Phone - Ring Settings
• AVAYA Phone Instructions
• Connect to Wi-Fi on your iPhone
• DES - Telephone Information
• How Do I Pair My Headset with the Jabra PRO 9460 Base?
See all 25 articles

Printing (Faxing, Plotters, Dymo)

• DES Only - How to Scan a Document to Email or Personal Folder
• FollowMe - FAQ
• FollowMe - How to Register Your Badge
• FollowMe - How to Release a Print Job
• FollowMe - How to Scan a Document to Email
• FollowMe - Retrieving Fax Jobs
See all 11 articles

Records Retention

• Common records and their retention labels in SharePoint and Teams
• Off-boarding Employees: Records Management
• Records Management Basics
• Text Message Retention
• What are Retention Labels in M365?

Remote Work (Telework, VPN, Getting Connected, WiFi)

• DES - Audio/Video Conferencing Information
• DES - VPN Information
• DES Approved IT Equipment List
• How Do I Connect to a Wireless Network?
• How Do I Connect to VPN with my State Issued Laptop?
• How Do I Delete a Wireless Network Profile in Windows 10?
See all 15 articles

Security

• DES Data Categorization
• Don’t Take the Bait: How You Can Spot a Phish
• Security Updates & Tips
• Take Control of Your Information Assets

SharePoint Online

• Applying or Changing a retention label to a Document Library
• Applying or changing a retention label to a SharePoint file or folder
• SharePoint Online – Share site via the Share button
• SharePoint Online – Share site via “Share site only”
• SharePoint Online – Adding Guest Users via Site Permissions
• SharePoint Invitations - Invitee Experience
See all 7 articles

Teams

• Add Your Status in Outlook using Teams 
• Applying (or changing) a retention label to all files in a Channel
• Applying or changing a retention label to a Teams file or folder
• Applying or changing a retention label to all Files in a Team Site
• Common Meeting Types and Their Retention Requirements and Labels
• Creating and Joining a Teams Meeting 
See all 24 articles

Zoom

• How to Use Zoom Chat
• Join a Teams Meeting without a Teams Account
• Join a Zoom Meeting without a Zoom Account
• Zoom - Access & Download Your Recordings
• Zoom - Cloud Recording Settings/Options
• Zoom - Connecting to Zoom for the First Time
See all 17 articles

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